911 Operator May Be Terminated For Hanging Up On Caller

A 911 dispatcher may soon be out of a job.

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One woman told WGRZ she called to report the Buffalo mass shooting as it happened.

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She was inside the store and whispering to the dispatcher.

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However, she said that the 911 dispatcher hung up on her.

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Erie County Executive Mark Poloncarz said the dispatcher has been suspended.

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She has not been identified but she has worked there for eight years.

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She may be fired depending an administrative investigation.

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“We teach our 911 call takers that if someone is whispering, it probably means they are in trouble,” Poloncarz claimed.

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He said that the audio and call transcript will eventually be released to the public.

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