“Modern Family” star Sarah Hyland had a beef with CVS over her kidney medication and their attempts to smooth the situation over only made it worse.
Hyland took to Twitter to express her frustrations, writing, “Hey @cvspharmacy when you tell a kidney transplant recipient that her medication will be ready before you close and that you will notify her when it’s ready to be picked up. FUCKING DO IT BEFORE YOU CLOSE. PEOPLE LIKE ME CANT AFFORD TO GO WITHOUT MEDICATION.”
Hyland got a canned response, which only seemed to anger her more. She responded, “To whomever runs this account. Is this just a copy/paste situation?”
CVS answered back, saying, “Sarah, not a copy & paste at all! We’re truly concerned & want to make this right, not only to help w/ your experience but make sure this doesn’t happen for other patients. We need you to DM us details so we can learn more, and promise we’re taking this seriously.”
Hyland underwent kidney transplant surgery in 2012; her father was the donor.