Beyoncé Fan Demands $700 Refund After 'Cowboy Carter Tour' Shocker

By Kelly Coffey-Behrens on May 3, 2025 at 2:30 PM EDT

Beyonce at "On The Run" tour in Miami
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Not everyone left Beyoncé's show feeling on top of the world.

One frustrated fan is speaking out after what they call “the worst concert experience of my life,” claiming they were left completely blindsided, and nearly $700 lighter, during Beyoncé’s recent show at SoFi Stadium.

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Beyoncé Fan Regrets $700 Splurge

Beyonce on stage
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From distorted sound to shockingly bad seating, the attendee says everything that could go wrong, did.

“It turned out to be a waste of money,” the fan said in a Daily Mail report, noting that while others snagged cheap seats in the nosebleeds “for the same price as a McDonald’s meal,” they opted for pricier seats in the first elevation, just above the floor, for a better view of the superstar’s blockbuster stage.

At $350 per ticket, the fan thought they were investing in a once-in-a-lifetime experience. "I wanted to be close to the action and had been advised that these would be better than floor seats because I'd get an amazing view of Bey's blockbuster stage production," they said.

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“I was confident I'd found two of the best seats in the house,” they explained, despite being tempted to get something cheaper that was more in their budget. “I couldn't believe that I'd spent $700 for me and my friend to see Bey live, but she is the most awarded artist in Grammy history and has been lauded as the greatest performer to ever grace the stage.”

But the excitement quickly turned to disappointment the moment the show began.

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Bamboozled By Beyoncé?

Beyonce performs at Coachella
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As Beyoncé kicked things off with “American Requiem,” an usher led the fan to their seat, and the view was anything but flawless.

“Not only was there gigantic scaffolding in front of me blocking half the stage, right next to it was some kind of huge box-shaped structure with people on top that blocked another chunk of my view,” the fan recalled in their Daily Mail piece. “Surely there was some mistake?”

Despite spending hours researching the section on Ticketmaster and third-party sites, even scouring concert photos and customer reviews to ensure the view would be unobstructed, the attendee said there was no warning about blocked sightlines.

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“I frantically checked my tickets again to see if there had been some mention of an obstructed view that I'd missed, [but] there wasn't,” they added. “I felt completely bamboozled.”

The fan said they’ve attended plenty of concerts before and were shocked there was no disclaimer. “They always warn you about obstructed views and the ticket price usually reflects that,” they said.

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Fan Slams 'Cowboy Carter Tour' Setup

Beyonce on stage
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While Beyoncé’s team tried to make up for it by mounting a TV screen to the back of the box, it didn’t help much.

“I’d just traveled an hour (don’t even ask me how much the Uber cost!) and spent $700 for me and my friend to watch Beyoncé on a TV that was smaller than the screens some people have in their home theatres,” the fan fumed.

Adding insult to injury? Half the seats in their “sold-out” section were suddenly empty.

“Apparently, people who had arrived early had complained and were moved,” the fan said. “I tried to do the same and asked a staffer, but it was so loud we could barely communicate. She directed me downstairs, but then the floor staff wouldn’t let us through.”

Beyoncé Fan Says Concert Was Loud And Cold

Beyoncé stuns in glittering ensemble created by Brazilian brand PatBo during Renaissance tour.
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But the chaos didn't stop there.

“The stadium speakers were pointed directly at our section, making each one of Beyoncé’s hits deafeningly loud and distorted,” they added. “I’m not trying to sound like the quintessential Karen that complains that the concert is too noisy, but the audio from my seat was so blown out that Bey sounded like she was wailing into a toddler’s plastic karaoke machine at full blast.”

And just when they thought things couldn’t get worse, cue the freezing air conditioning.

“I would’ve been warmer watching the show in an igloo,” the fan joked. “I’m sure the sound quality would be better, too.”

Despite the chaos, the attendees decided to stop fighting and just try to enjoy the show from what they dubbed “the dreaded corral.” But by then, the damage was done.

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“I’d already missed Bey riding a mechanical bull on stage,” they said. “I didn’t want to spend more time shouting over the music at confused staff members.”

Beyoncé Fan Calls 'Cowboy Carter Tour' 'Worst Concert Experience'

Beyonc perfoming on stage
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Although Beyoncé was “a master on stage” and “effortlessly powered through song after song,” the fans admit they felt defeated. “If I’d just stayed home, I could’ve watched the concert on YouTube from the comfort of my bed and saved $700.”

They even tried to get a refund through Ticketmaster, but no luck. “I was told there was nothing they could do and that their fine print states that they’re not responsible for the venue screwing up my view.” The only silver lining? A refund of the $114 service fee.

“But that doesn’t exactly make up for the cost of the tickets, transport, and wasted time,” they said.

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The fan ended their rant with one last sting: “I’ve seen almost every pop star from Beyoncé’s generation in concert, Alicia Keys, Rihanna, Britney, JLo, Justin, Miley, Pink, Christina, and this was by far the worst concert experience I’ve ever had.”

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