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X Users Complain Platform Is 'Still Broken' After Biggest Outage Since Elon Musk's Takeover

Home / News / X Users Complain Platform Is 'Still Broken' After Biggest Outage Since Elon Musk's Takeover

By Favour Adegoke on December 21, 2023 at 11:45 AM EST

On Thursday morning, millions of X users woke up to a global outage on the platform formerly known as Twitter. Users in Britain, Canada, France, and other countries were unable to view posts or make tweets on the app, which has been troubled since Elon Musk acquired the platform.

Despite being back online, many users are still complaining about issues using X and sharing their fear about the app being "broken." Amid the temporary outage, the European Union has announced that it suspects X of sharing illegal content and disinformation.

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X Had A Massive Outage On Thursday

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Popular social media platform X, formerly known as Twitter, experienced a global outage on Thursday morning. Over 75 thousand users in the U.S. reported that they were facing problems using the platform at the peak of the app's outage.

According to Downdetector data, which tracks outages through status reports from users and other sources, the outage was global, affecting users in Britain, Canada, France, and several other countries. It's still unclear what caused the outage, and communication with X and its support teams has yielded no results.

According to user complaints and the data, X users were unable to view posts or make any tweets during the downtime. Normal users only received a "Welcome to X!" message, while X Pro users received a message that read, "Waiting for posts."

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X/Twitter Has Been Troubled Since Musk's Takeover

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X has faced endless trouble since Musk acquired the company for $44 billion in 2022. Since then, there have been multiple layoffs, especially engineers and key staff responsible for maintaining the platform, fixing complaints, and preventing service outages for users.

There has also been a lot of news and rumors about X since Musk's acquisition. This includes significant changes to the verification process, API access, ban reversals for controversial figures, and the major rebrand from "Twitter" to "X."

Musk has now emphasized that he's changing the platform into one that emphasizes free speech for everyone. The businessman also transitioned his personal role in the company from Twitter/X CEO to being its executive chair and CTO.

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Users Are Still Having Issues With The App

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Despite X coming back online for users worldwide, thousands are still complaining of issues using the app. A tweet by PopCrave with the caption, "Twitter/X has returned online after an hour-long outage," received thousands of comments concerning the outage and how it affected various users.

One person wrote, "We're back but this app is still broken." Another user commented, "As a professional X content creator this outage has been devastating for me, anyone else feel the same?" A third person said, "I was really crying & throwing up because I thought my twitter was gone."

"The app is still kinda broken, sometimes it says to try again when posting even tho its already posted, it also doesn't show the views.." a fourth wrote.

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The EU Suspects X Of Illegal Content And Disinformation

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Amidst news of the outage, the European Union announced that it suspects X of breaching rules regarding its obligations on transparency, countering illegal content and disinformation. Digital commissioner Thierry Breton made a post on the platform outlining the company's alleged infringements.

X has responded with a statement that it was "co-operating with the regulatory process."

It read, "X is focused on creating a safe and inclusive environment for all users on our platform while protecting freedom of expression, and we will continue to work tirelessly towards this goal."

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Concerns about the lack of restrictions on content on X have worsened since Musk acquired the platform. This is reportedly because he fired many of the content moderators. The European Commission has previously warned that X has the biggest disinformation problem of any major social media platform.

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